Customer Success Manager

Sydney

If getting in on the ground floor at a disruptive technology startup that is revolutionising the events and entertainment industries sounds like something you’d love to be a part of, have we got an opportunity for you!

WE ARE ACTA

acta is a disruptive technology startup, revolutionising the way in which talent is booked and managed within the entertainment and events industries. We are now hiring a motivated, passionate and highly driven Customer Success Managers to join our foundational team.

acta brings transparency and simplicity to the events industry through its streamlined supplier booking platform that allows organisers direct access to celebrity and general talent via its marketplace. acta then ensures a seamless process from enquiry to event date, by allowing organisers and talent to negotiate, contract, process payments, and share relevant information directly with each other on the platform.

WHATS IMPORTANT TO US

At acta, our culture is lead by our values.

We operate with integrity in everything we do. Our focus is to deliver the acta mission with honesty, compassion and courage. We are here for good, always learning and working to make the industry better.

We believe transparency is fundamental to changing our industry for the better. The future we are building towards rewards openness in all interactions and transactions.

We innovate to bring about a positive revolution. Our focus is to embrace a disruption that leads to continuous improvements within our industry and beyond.

We also believe that exceptional outcomes are driven by an exceptional team and because of this, our people are our greatest asset. At acta, we’re motivated, innovative and problem solve constantly. We love working hard, but equally love celebrating wins no matter how big or small and enjoying ourselves along the journey.

THE ROLE

We are looking to add a technically savvy customer success manager who possesses a strong drive for results.

Duties for the customer success manager will include a broad range of tasks such as onboarding customers, maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales and minimising churn.

They should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

KEY RESPONSIBILITIES

  • Build relationships with customers, help them with issues and continually delight them with a positive, customer centric attitude. Provide proactive strategy with your assigned customer accounts.
  • Work with customers to ensure they are leveraging acta effectively and finding value in our services.
  • Become an acta expert and educate customers on the use and benefits of acta’s tools.
  • Work closely with senior management to ensure an exceptional customer experience and take care of any customer issues.
  • Be a customer advocate while capturing customer feedback and reporting requests to product management and engineering.
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.
  • Develop and share best practices with team members to continually improve the quality, effectiveness and efficiency of our processes.

Qualities we look for:

  • 1-3 years of experience in a customer-facing role, customer success, customer support or account management.
  • Possess strong phone, written and verbal communication skills with excellent presentation skills
  • Great copywriting skills
  • Confident, high energy, self-motivated and a true ream player
  • Experience working with senior and executive level customer contacts
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of Internet and web applications with a desire learn new technologies
  • Well-organised, with a high attention to detail and ability to prioritise
  • Indsutry experience is a great but not essential

WHAT WE OFFER

  • A positive, transparent and friendly working environment
  • The ability to join an exciting and disruptive startup at the ground floor
  • An attractive ESOP scheme
  • A proactive and progressive approach to career development
  • Open lines of communication to senior leadership
  • The ability to work directly with key stakeholders within the exciting entertainment and events industries.

If you embody all of these qualities and more, this role will not only inject you right into the epicenter an exciting landscape of disruptive startups, but also provide you with endless opportunities to grow and lead the acta movement into the next generation of talent booking.

Contact:

To apply, please apply send your resume and cover letter to [email protected]

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