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Kenya Airways Wheelchair Assistance is a comprehensive service designed to support passengers with mobility challenges throughout their entire travel journey. From the moment of booking, travelers can request wheelchair assistance during the ticketing process, allowing Kenya Airways to arrange personalized support well in advance. At the airport, dedicated staff assist passengers with check-in, helping navigate terminals, manage travel documents, and ensure a smooth start to their trip. The service also includes baggage assistance, where staff help handle and check in luggage to ease the travel experience. Wheelchair Assistance ensures passengers are guided through security and escorted to departure gates with priority boarding, providing extra time and comfort during the boarding process. Real-time flight information is shared through multiple channels, including mobile apps and airport displays, keeping passengers well-informed of any updates or changes. Upon arrival, the support continues with assistance during deplaning, immigration, customs, and baggage claim, as well as help reaching onward transportation. Kenya Airways’ customer support team is available before, during, and after flights to answer questions and accommodate special requests, ensuring personalized care at every stage. To guarantee optimal service, passengers are encouraged to request Wheelchair Assistance at least 48 hours before departure. Committed to accessibility, safety, and dignity, Wheelchair Assistance provides reliable and compassionate support, making travel easier and more inclusive for passengers requiring mobility assistance.