Customers have slammed Jetstar for rescheduling their flights to Bali, with some claiming they “never willingly fly” with the airline again.
The airline has added a new aircraft, which they’ve admitted have caused some customer’s flights to be Bali’s Denpasar airport to be rescheduled.
“With the arrival of our brand new, next generation A321LR (NEO) aircraft earlier this year, we have made some adjustments to our international schedule, with some of our Boeing 787 Dreamliner services to Denpasar now being operated by the new NEO,” a spokesperson for Jetstar said.
They added, “Given the NEO is a smaller aircraft compared to our Boeing 787, a small number of passengers have been rebooked on an alternative service, with the majority travelling within 24 hours of their original flight,” the spokesperson said.
“We thank customers for their flexibility as we introduce new aircraft onto our Bali services.”
One angry customer who was scheduled to fly, has said she was given “zero communication” about the rescheduling of her flight.
“I’ve lost total trust in Jetstar and will never willingly fly with them again; if they put flights on their schedule, they should honour it,” she said, as per Daily Telegraph.
Love Travel?
Get the latest Travel news, features, updates and giveaways straight to your inbox Learn more
“If my friend hadn’t seen our flight had been changed, I would’ve turned up to Brisbane Airport for my flight, only to be told it had been moved to the following day.”
Despite the recent changes, Jetstar released a flash sale that starts today which sees customers receive a free return flights when purchasing tickets for routes within Australia and overseas.
The ‘Return For Free’ sale begins on Thursday, October 27th at 12am AEDT and runs until Friday, October 28th at 11:59pm AEDT. For more information visit the Jetstar website.
Check out some of the highlights of the ‘Return For Free’ sale below:
Sydney to Honolulu – June 2nd-June 26th 2023, July 24th-August 28th 2023 – from $479
Melbourne (Tullamarine) to Ho Chi Minh City – May 1st-June 26th 2023, July 31st-August 28th 2023 – from $339
Sydney to Ho Chi Minh City – May 2nd-June 27th 2023, July 30th-August 31st 2023 – from $339
Gold Coast to Queenstown – May 2nd-June 27th 2023 – from $270
Cairns to Osaka (Kansai) – November 2nd-December 6th 2022, May 10th-June 25th 2023 – from $444
Melbourne (Tullamarine) to Sydney – May 1st-June 21st 2023, July 18th-August 31st 2023 – from $115
Gold Coast to Sydney – May 1st-June 28th 2023, July 18th-August 31st 2023 – from $88
Adelaide to Melbourne (Tullamarine) – May 1st-June 21st 2023, July 25th-August 31st 2023 – from $104
For more on this topic, follow the Travel Observer.
